Critter Care IT โ€” Support Desk
HIGH PRIORITY

๐ŸŽซ Ticket #4471

Client๐Ÿ’ช Apex Fitness Studio Submitted byTrent (Owner) Assigned toSuki TypeOnsite โ€” Hardware Module04 โ€” Power Supplies & Troubleshooting ObjectiveCore 1 ยท 5.2 โ€” Troubleshoot power, RAM, CPU, motherboard
Subject: FRONT DESK PC KEEPS DYING MID-WORKOUT ๐Ÿ’ฅ
Okay so the check-in computer at the front desk just SHUTS OFF by itself!! No warning, screen goes black, whole thing powers down like someone pulled the plug. It's been getting WORSE. In the morning it's fine but by the afternoon rush it crashes every 20โ€“30 min. We added that new high-power graphics card last month so members could watch the hype videos on the lobby screen. The PC doesn't smell burnt or anything, it just turns off. Members are getting locked out of their accounts. Let's CRUSH this!! ๐Ÿ’ช โ€” Trent

1. Most likely cause

2. Best first diagnostic step

3. Resolution (PSU is 350 W; the new GPU alone pulls 250 W under load)